Computer Garage LLC

Data Loss Prevention

As a precaution, we strongly encourage all clients to back up their files regularly—preferably daily, and using different media. You never know when disaster will strike.

Flash Drive: Keep your most important files on a flash drive and carry it with you.
External Hard Drive: Use an external hard drive to back up your entire computer. Windows 10 makes this process simple and efficient.
Virtual Hard Drive Service: Alternatively, you can sign up for our Virtual Hard Drive Service. Your PC will be securely connected to one of our Virtual Hard Drive Servers, allowing you to store all your data safely. The best part about our Virtual Hard Drive Service is that your computer treats it as if it were a physical storage device connected to your PC. This means you can directly interact with your files just as if they were stored locally on your machine.

Remote Assistance: Sometimes you dont need to bring your PC to us, or for us to come to you. Many services we provide can be done via Remote Assistance. Utilizing our on-demand remote assisance allows us to have access to your PC for Troubleshooting and Repairs.

With your expressed permission, we can remotely access your computer, and troubleshoot most problems you are experiencing with your computer.

Unless a written agreement is signed, and additional security measure put into place, we will never access your computer without you being present at your computer. Anyone calling you, or a webpage claiming that your computer is infected, your computer is locked or blocked, and/or demands you to call them right now is a scam. There is no phone number to call Microsoft, Apple, Norton, McAfee, Google, etc.

Click here to download Our Remote Assistance Quick Support Program. Once downloaded and opened, call us with YOUR ID and password. Our Remote Assistance Quick Support will automatically change the password every time it is used to prevent unauthorized access to your computer.

Clients outside of Sandusky, Seneca, Huron, Ottawa, Erie Counties, Ohio, Please click the link below

https://forms.gle/Xn46vyuFxw7n3AqU7

Password Managers

For years, we have advised caution when using password managers like Dashlane and LastPass. We still do, as the weakest point of any password manager is the master password. Therefore, if you are using a password manager, please ensure you use a lengthy and complex password. If you need help creating one, let us know.

Identity Theft and Cyber Crimes

The reality is that no one can completely stop these crimes, but you can take steps to make it as difficult as possible for criminals.

Remote Access Requests: Don't accept random requests from strangers who want to access your computer remotely, unless you specifically requested it. No legitimate business will send you an email, text, call, or popup stating your computer is infected. No one! Not even if the request seems to come from Jesus himself, directly from Heaven.
Suspicious Emails/Messages: If you receive a strange email or message from a friend, call or text them to confirm if they really sent it to you. Otherwise, do not open it.